Refund & Return Policy

Store Name: Zenvora-Us.shop
Website: https://Zenvora-Us.shop
1. Return Eligibility

At Zenvora-Us.shop, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To qualify for a return, the product must:

• Be in 100% original condition.

• Be unused and in resalable condition.

• Have all original labels and tags attached and intact.

• Include the original packaging in acceptable condition.

• Include all accessories, manuals, inserts, and other items originally supplied with the product.

Products that have been used, damaged, altered, or returned with missing labels, packaging, accessories, or other original components may be refused or may not qualify for a refund, subject to applicable consumer protection laws.

2. How to Request a Return

Before sending any product back, contact our customer support team at [CUSTOMER SUPPORT EMAIL].

Please include:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photographs, if the product is damaged or defective.

Our team will review your request and provide return instructions if the return is approved. Do not send a return without receiving instructions from our team.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is required to be handled differently under applicable law or we agree otherwise in writing.

We recommend using a trackable shipping service and retaining proof of postage. We are not responsible for return shipments that are lost in transit before reaching our designated return address, to the extent permitted by law.

4. Restocking Fee

A 20% restocking fee will be deducted from the refund amount for eligible returned products.

This fee will be applied only to the extent permitted by applicable law. Any mandatory consumer rights that prohibit or limit such a fee will remain unaffected.

5. Return Inspection and Approval

Once your returned product arrives, our team will inspect it to confirm that it meets the return conditions.

If the return is approved, we will notify you and process the applicable refund. If the product does not meet the return conditions, we will explain the outcome and any available options, subject to applicable law.

6. Refund Processing

Approved refunds will generally be processed within [INSERT REFUND PROCESSING TIMEFRAME] business days after inspection and approval.

Refunds will be issued to the original payment method where possible. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

If a refund is delayed beyond the stated timeframe, please contact us at [CUSTOMER SUPPORT EMAIL].

7. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon delivery. If an item is damaged, defective, incorrect, or missing, contact us at [CUSTOMER SUPPORT EMAIL] as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photographs where applicable.

We will investigate the issue and work with you to determine an appropriate resolution, such as a replacement, refund, or other remedy required by applicable law. Return shipping or restocking fees will not be applied where prohibited by law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].

Orders may be cancelled before processing or dispatch where operationally possible. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the return procedure.

Nothing in this section limits cancellation or withdrawal rights provided by applicable law.

9. Exchanges

Exchange availability depends on product availability and the nature of the request.

To ask about an exchange, contact [CUSTOMER SUPPORT EMAIL] with your order number and details of the product you wish to exchange. If an exchange is unavailable, we will explain the available alternatives, subject to applicable law.

10. Non-Returnable Items

Certain products may be excluded from returns where permitted by law, such as personalized goods, perishable items, hygiene-sensitive products that have been unsealed, or products identified as final sale.

Any applicable exclusions will be disclosed where required. These exclusions do not override mandatory consumer rights.

11. Legal Rights

This policy does not limit any consumer rights, warranties, cancellation rights, or remedies that cannot legally be excluded or restricted under the laws applicable to your purchase.

12. Contact Us

For return, refund, cancellation, or exchange requests, contact:

Zenvora-Us.shop
Email: [CUSTOMER SUPPORT EMAIL]
Business Address: [BUSINESS ADDRESS]
Return Address: [RETURN ADDRESS]